Insurance and Billing

Family Medical Center maintains a list of health care plans with which we have contracted to provide services to our patients. We have agreed to bill those insurance carriers for all services rendered. This however, does not always guarantee payment. Therefore, if the insurance company does not pay payment for services becomes the responsibility of the patient. We require that you assign all insurance company payments directly to our office in order for us to file your claims for you. If an insurance problem occurs you will be responsible for calling your insurance carrier to resolve any outstanding claims issue.

If you have an insurance plan with which we are not contracted or if you are not insured you will be responsible for payment at the time services are rendered. We can provide you with a receipt acceptable to submit to your insurance company.

We do not file claims to automobile or liability insurance plans. If the reason for your visit is a result of an automobile accident or other accident that may be litigated you will be responsible for payment for services at the time of your visit. We do not handle worker’s compensation claims. Therefore, we do not treat any injuries or illnesses that are job-related.
The list of insurances may change from time to time. If you have questions regarding our participation or do not see your plan listed please call us at (407) 843-1620 option 4.


The day before your visit our insurance specialist will verify your coverage and benefits. If it is discovered that you are not covered at the time of your visit you will be responsible for payment at the time of service.

If your insurance has changed since your last visit. It is your responsibility to give us your updated insurance information prior to your appointment so that it can be verified.

It is imperative that you have a current insurance card which shows the effective date of coverage and if required by your plan designation of one of our physicians as your Primary Care Physician (PCP). If you do not have these items you will either have to reschedule your visit or be responsible for payment of all services until you have proof of insurance and PCP designation.


Co-pay and deductibles are due at time of service. If you are unsure of these amounts please contact your insurance company prior to your visit. Payment is due at the time of service. Family Medical Center may accept payment arrangements made in advance with our Billing Office. Please call 407-843-1620 option 4 to make such arrangements.


There may be services your provider orders that he/she deems medically necessary for your care that are not covered by Medicare or your insurance plan. We will do our best to advise you before you receive these services that there is a possibility that it might not be covered. You will be asked to sign a statement verifying that you will be responsible for the associated charges should Medicare or your plan not cover them as part of your insurance benefits.


Failure to cancel an appointment without 24 hours prior notice is subject to a $25.00 no show fee.
Checks returned due to insufficient funds are subject to a $25 fee.
All past due balances may be placed with an outside collection agency for collection.