Main Phone: 407.843.1620
Main Fax: 407.843.5243
Please call our main number above or you can also e-mail to request an appointment or ask any questions.
Location, map, and hours >>
Phones - How to Get What You Need
How the System Works
When you call our office you will hear the "Auto Attendant" Message which will give you the following choices about how to direct your call:
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1 |
Laser Hair Removal/Vein Treatment
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2 |
Message for Nurse and/or appointments
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3 |
Referrals
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4 |
Insurance and Billing
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5 |
Medical Records
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6 |
Fax number and mailing address
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Operator
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What Happens When You Leave a Message?
Leaving a message with the receptionist:
Messages taken by the receptionist are answered twice per day.The nurses and doctors review morning messages before lunch, and afternoon messages before 5:00 pm. Therefore, if you call in the morning it is likely that a call back to you will be around lunch time, or if you leave a message after 12:00, you may expect a call back after 5:00 pm. If the nature of your message is urgent, please advise the receptionist so she can let the nurse know the urgency of your call.
Leaving a message on voice mail:
If you leave a voice mail message, your call will be returned as soon as possible for that individual. We make every effort to return calls within 24 hours.
Prescriptions
Please call your pharmacy for any prescription refill requests.
In an effort to provide our patients with the safest, most efficient service possible, Family Medical Center is no longer accepting prescription refill requests by phone. Before you run out of your medication, please call your pharmacy to request a refill. Your pharmacy will then fax us a request with your medication name and dosage. Your provider will then review the request, and a response will be faxed back to the pharmacy. Therefore, it may take 24 to 48 hours for your prescription to be ready. It is wise to notify the pharmacy well before you are out of your medication!
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